My new safe note 7 has a bad IMEI

a2597 · Oct 10, 2016

EDIT: See post #5. Samsung has multiple IMEI checkers for different countries, my google search led me to the wrong one.

Original Post starts here:
So I have a brand new, Verizon note 7, box has the black square, green battery icon.
After the reports this weekend, I thought "eh, I'll check". Using Samsung's IMEI check, it returns a message

Hold your horses.

It's either that the IMEI you entered is incorrect or device you are using might not be safe to use. If the latter is true and the device you have was obtained thru our Voluntary Replacement Program, power down your device and contact our Customer Service hotline at +63(2)422-2111 so we can sort things out as soon as possible.

If you have not yet availed of our Voluntary Replacement Program, we advise you to IMMEDIATELY POWER DOWN your Note7 device and get in touch with the entity from which you have obtained it so you could be assisted in getting a replacement unit or a different unit.

Yea, that's not good. I guess I'm exchanging it later today for an S7 Edge now.
(Curiously, when I called Samsung just now they said it wasn't on the list of recalled phones, and that mine was safe to use... so left hand not knowing what the right is doing?)

andyahs · Oct 10, 2016

I would trust the green battery icon and black square over the imei checker.

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dottat · Oct 10, 2016

Just goes to show how screwed Samsung has things when it comes to instilling trust with their customers when it matters most.

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notefreak · Oct 10, 2016

The imei checker actually allows for an option that you DO have an exchanged Note yet it is still a bad one? What if this is a new feature that indicates there will be another, limited recall?

a2597 · Oct 10, 2016

update, turns out I may have used the wrong IMEI checker. the one I used was the first hit in google for my search:
http://www.samsung.com/ph/note7imeichecker/ and I read "/ph" as "phone".

The checker at http://www.samsung.com/us/note7recall/ one says that my phone is safe.

So...strange. If I were in the Philippines this phone is bad, in the US it's safe?

jmitr · Oct 10, 2016

notefreak said:
The imei checker actually allows for an option that you DO have an exchanged Note yet it is still a bad one? What if this is a new feature that indicates there will be another, limited recall?

Lol! So it does. Just tried mine for a laugh.

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mikesaa309 · Oct 10, 2016

Maybe you got that error then because it's checking for a IMEI code that's linked with the Philippines but you're putting in a code that is for USA models and therefore is coming back as an incorrect IMEI hence the error message "It's either that the IMEI you entered is incorrect...". So most likely just that and not a screw up with the checker lol.

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