mobilephonesdirect - tmbobile data usage ???

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simondavo

Member
Apr 10, 2008
13
0
Not sure if anyone can help .....

I'm looking at a £25 per month, 18 month contract (300 mins, unlimited texts) and unlimited data.

Sounds goods.

But, my main concern is the data. I've spoken to them this evening and they assure me that as it is an Android device that it will have the standard tmobile 3gb fair usage allowance.

I'm concerned that, despite what they say, that it will default to the standard non-Android 1gb fair usage policy as they are effectively selling it as a non-standard deal ?

Am I being over cautious ??!?!?
 

brummiesteven

Senior Member
Aug 29, 2008
1,322
29
Birmingham
Try phoning T-Mobile up, go for the 18 month £25 plan, 600 mins, 500 texts, 3gb internet, flexible booster (unlim texts or something else) and tell them that the same deal is online with a free phone.

If it doesn't work hang up and try again. Eventually it either will work or you'll be able to get a reduction in the handset price.
 

Jabbypants

Senior Member
Aug 27, 2009
679
24
West Midlands
I got mine on launch day with T-Mobile 300 mins/texts 3 gig data usage and unlimited landlines, got them to wave the cost of the phone so got it free on £25 a month for 24 months.
 

Raminder1992

Senior Member
Mar 13, 2010
95
1
Not sure if anyone can help .....

I'm looking at a £25 per month, 18 month contract (300 mins, unlimited texts) and unlimited data.

Sounds goods.

But, my main concern is the data. I've spoken to them this evening and they assure me that as it is an Android device that it will have the standard tmobile 3gb fair usage allowance.

I'm concerned that, despite what they say, that it will default to the standard non-Android 1gb fair usage policy as they are effectively selling it as a non-standard deal ?

Am I being over cautious ??!?!?

Hi, What I would do is get the £15 a month , 300 mins, unlimited texts and internet. It will cost £130 for the phone - totaling £490.
Then you get £40 cashback - which is therefore the same cost as your phone. And for 6 extra months so if you wanted to change it after £18 months it would still be the same cost :)
And no you are not being over cautious :)
 

rodhull

Senior Member
Apr 11, 2010
54
10
Just to clarify this for people:

I've been trying to figure out why my HSDPA data speed was so slow (looked like throttled to ~350kbps d/l speed).

It appears that buying via MPD and T-Mobile with "unlimited" data (at least on the £25/month tariff I chose) you are only put on the standard 1Gb FUP data plan. This also has speed restrictions (which I read about elsewhere - and is definitely true since I've experienced it first-hand).

I was under no impression from MPD that I was getting only 1Gb, and it was never mentioned anywhere - all the literature on the web re: Android phones and T-Mobile UK imply we all should be on the 3Gb - which also included no speed throttle.

I just called T-Mobile and made the case - they first tried to get me to pay an extra £5 a month to be put onto the 3Gb, but I persisted mentioning that ANY Android phone bought now with a T-Mobile contract should be on the 3Gb FUP product.

After a bit of to-ing and fro-ing they agreed and changed me over instantly. I also got to choose a free booster since the 3Gb one is included in the plan...

Stick to your guns and you should get a result - don't let them try to make you pay for it - it's MPD's fault for not making it clear, and I argued that since my contract is with T-Mob and not them I should be on the same product as anyone who bought with T-Mobile direct...
 

lnoormohamed

Senior Member
Aug 29, 2009
90
2
Not sure if anyone can help .....

I'm looking at a £25 per month, 18 month contract (300 mins, unlimited texts) and unlimited data.

Sounds goods.

But, my main concern is the data. I've spoken to them this evening and they assure me that as it is an Android device that it will have the standard tmobile 3gb fair usage allowance.

I'm concerned that, despite what they say, that it will default to the standard non-Android 1gb fair usage policy as they are effectively selling it as a non-standard deal ?

Am I being over cautious ??!?!?

get the one from mobilephonesdirect its unlocked and u will get updates first
and
T-mobile cant do anything since its advertised as ultd so have fun remember its fair usage they cant chage u anything extra if u go over
 

simondavo

Member
Apr 10, 2008
13
0
I also purchased via MPD.

At the time of ordering, I tried to get an answer from MPD on what TMobile FUP I would get, they assured me that I'd get 3gnarled, although I was not convinced.

When connected, I checked with TMobile and confirmed that I had my flexible booster setup to use the unlimited internet with 1gb FUP.

Didn't really think much of it until today.

Just spoken to the Loyalty Team and argued my case. They have now upgraded me to use the 3gb FUP and allowed me to use my flexible booster for something else.

Also, speedtest app is now returning an average download speed of 1900 kbps rather than 350 kbps.

Very happy !!!

Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
 

rodhull

Senior Member
Apr 11, 2010
54
10
Excellent! Mine jumped (in a poor signal area - only 1-2 bars) from 350kbps to @1.5Mbps which is pretty good. Will check when I'm in London at work tomorrow - I reckon it should be even higher.

MPD have been a bit shoddy up until now what with the stock problems and non-registration of SIMs (I had to register mine myself since I'd been waiting a number of days for MPD to do anything about it).

Has anyone had anything in writing from MPD saying that they would definitely be on the 3Gb FUP? I can't find any mention of it on their site...(actually, I can't find anything about *any* FUP on T-Mobile plans).

Since it's not mentioned by MPD that the "unlimited mobile internet" is an add-on, I think it's perfectly safe to assume it's "included" with the plan which in T-Mobile's language means that it's 3Gb straight away for Android devices.

I can't see how T-Mobile can argue any other way when anyone buying direct gets the 3Gb without even asking for it...the contracts are almost (and in some cases) exactly the same amount...
 
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al89nut

Senior Member
Apr 20, 2010
596
35
Southampton
Does it matter?

I got one from MPD yesterday, read this message and called TMobile who say

a) the allowance is for all intents and purposes the same, eg 1gb or 3gb, they don't count it unless you overshoot it dramatically

b) no throttling is applied, any issues experienced are with the quality of the connection

Are both these points correct?

Should I persist complain? I agree nothing was said about this in any of MPD's literature.
 

claptnei

Senior Member
Apr 20, 2010
101
12
Beware MPD

I too have had problems with MPD. They have sent the wrong memory card. Their customer service is terrible. The £25 contract with 300 mins and 300 texts turns out the internet is restricted to 356kbps as the sim was registered to a Nokia phone?
Contacted T-Mobile as others did and got the flexible booster switched to texts. But to get HSDPA speed I had to have the unlimited internet booster added for £5. Argued to case that I should have the speed but the would not budge. Threaten to leave and they offered me 3 months free then £5 a month for last 15 months. So can complain too much as the Phone was free from MPD, whereas it £157 for T-Mobile on the same contract.
 

rodhull

Senior Member
Apr 11, 2010
54
10

Depends on if you plan on using your phone for what it's intended, and wish to get nearer to the cell connectivity speeds it's capable of supporting...I wouldn't want to be stuck with an expensive piece of hardware and only being able to use a fraction of its capacity in terms of download speeds...going from ~350kbps to only 1.5Mbps is a more than four-fold increase...

a) the allowance is for all intents and purposes the same, eg 1gb or 3gb, they don't count it unless you overshoot it dramatically

This is likely the case - 1Gb is a fair bit, but it's not impossible to go over it if you're using the phone intensively without a WiFi connection (things like downloading multiple podcasts with Google Listen - lots of Maps, e-mail and YouTube usage etc.)

b) no throttling is applied, any issues experienced are with the quality of the connection

This is a fallacy. T-Mobile will tell you there is no speed restriction each time you speak to them, and say the connections are contended (which *is* true) but there clearly is massive throttling for regular Web 'n Walk (1Gb) users - look at this thread for more evidence from others outside this forum.

As others have attested, as soon as they apply the Web 'n Walk Plus (3Gb) and remove the "unlimited internet flexible booster" which is what MPD customers seem to have all received, if you are already in an HSDPA area after a phone reboot your speed WILL increase immediately. There are no coincidences here!

Should I persist complain? I agree nothing was said about this in any of MPD's literature.

I certainly did, and would urge others to - I might have to do it again soon since my wife may order a Desire on the same deal...I prefer to have an unlocked unbranded handset, going through T-Mobile direct (despite the fact you'd have to haggle to get the same deal as on MPD) doesn't guarantee an unlocked/unbranded phone.

The £25 contract with 300 mins and 300 texts turns out the internet is restricted to 356kbps as the sim was registered to a Nokia phone?

I was also told that my "new" SIM bundled with the MPD order had been previously registered to another user...the connections team sorted it in a flash, however...

Argued to case that I should have the speed but the would not budge.

That doesn't sound correct. I would have pushed further - they are wrong, not you. Argue that it had been incorrectly provisioned when the connection was set up, and as per the standard T-Mobile FUP (quote it from the website to them), users starting new contracts with new Android devices at the same time are obliged to be on the 3Gb Web 'n Walk Plus bundle...
 
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TH1882FC

Senior Member
Apr 8, 2010
53
0
I too have had problems with MPD. They have sent the wrong memory card. Their customer service is terrible. The £25 contract with 300 mins and 300 texts turns out the internet is restricted to 356kbps as the sim was registered to a Nokia phone?
Contacted T-Mobile as others did and got the flexible booster switched to texts. But to get HSDPA speed I had to have the unlimited internet booster added for £5. Argued to case that I should have the speed but the would not budge. Threaten to leave and they offered me 3 months free then £5 a month for last 15 months. So can complain too much as the Phone was free from MPD, whereas it £157 for T-Mobile on the same contract.

I was lead to believe that the internet was a part of this contract and nothing to do with the flexible boosters.

I received my phone last Tuesday, does anyone know if today would count as part of my 7 days cooling off period or would that have ended yesterday?

edit: i would as its 7 working days.
 
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blackfox888

Senior Member
Mar 29, 2010
247
4
I was lead to believe that the internet was a part of this contract and nothing to do with the flexible boosters.

I received my phone last Tuesday, does anyone know if today would count as part of my 7 days cooling off period or would that have ended yesterday?

your 7 days should end on Thursday's end of business day.

7 days cooling period are working days, it start the next working day when you received the phone and they do not count weekend. This is what I was inform when I replaced my Desire.
 

TH1882FC

Senior Member
Apr 8, 2010
53
0
your 7 days should end on Thursday's end of business day.

7 days cooling period are working days, it start the next working day when you received the phone and they do not count weekend. This is what I was inform when I replaced my Desire.

cheers, i know MPD say you have 14 days but thats with everything in its original packaging etc so want to make sure they dont try and wriggle out using that as an excuse.
 

al89nut

Senior Member
Apr 20, 2010
596
35
Southampton
Phoned TMobile again.

Phone was registered as a Nokia

They say the price plan is between me and MPD aka Go Away

They say that 3gb and 1gb amounts to no practical difference

They say that a 1gb d/l limit has no throttling back compared to 3gb
(is the throttling just on H?)

So, do I try to take the phone back to MPD and pay the extra £45? What's their return policy and do I have to factory set the phone to erase data, etc?

What would Old Hands here do?:mad:
 

yeahdisk

Member
Jul 17, 2007
23
0
I bought a desire through MPD and my bill says I have an "Internet Booster (FB)" package applied (for free).

Before I call up T-Mobile can someone just confirm to me that...

1) This is incorrect
2) What I should have is 'web&walk plus'
3) 'web&walk plus' is the only way to get HSPDA connectivity?

Have many people been successful in getting their account corrected? Or am I fighting a losing battle before I start!?