HTC Tattoo peeling off metal coating on keypad

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tircinc

Member
Nov 3, 2009
13
0
Anyone of you here experience such problem?

peeling off metal coating on keypad after 3 month usage.

Please attached photo of the keypad. We need HTC Taiwan to rectify the issue ASAP and of course a valid warranty claim to all tattoo user here.
 
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tircinc

Member
Nov 3, 2009
13
0
yes im having the same problem too....my back key is the same as yours....

i just send an email to HTC HQ for their clarification of the poor material surfaces on tattoo keypad.

I'm waiting for their replies regarding the warranty claim as local SiS distributor can't make any decision regarding the keypad issue. They charge MYR150.00 for the stupid keypad. I'm not going to pay for this low quality keypad.
 

ragzy

Member
Feb 1, 2010
9
0
Halmstad
Wow, that's really poor quality, I was kind of expecting more from HTC.
This cartainly makes me think twice about buying this device.

I might as well ad that this is not the first time i read about this issue, the pics made this problem so much clearer though. It's also sad to see that this issue actually seem to be so common=/

Too bad that the shell is the only affordable spare part.

Even if the warranty covers this, the buttons has been "worn out" far too fast. So the new ones would be worn out just as fast if they don't do something about the quality. Which I highly doubt that they will, HTC seems to have forsaken this phone a long time ago.

Still, this will be an interesting thread to follow. And after all, the tattoo is still the only android phone that I'd be interested in owning.
 

tircinc

Member
Nov 3, 2009
13
0
Please attached picture of the peeling off metal coating on the keypad. We need HTC Taiwan to rectify the issue.
 

fluffboy

Member
Dec 9, 2008
38
0
mine is doing the same thing. I hope I can get warranty for this. Its very frustrating. especially when the phone is only 4 months old.
 

Flowsche

Member
Jan 4, 2010
19
1
hmm I have my Tattoo since begin of january and have not such problems like you all (I cannot say that I dont use it a lot...).
Well im from germany, dont know if this matters...
 

tircinc

Member
Nov 3, 2009
13
0
outrages :mad::mad:

New Response From [ Ryan (SEA Support (Tech)) ]
Dear W,

Thank you for contacting HTC.

We hope you are well. We are very sorry to hear of the issue you are currently experiencing.

But I am sorry that since the cover of phone is not covered by the warranty, so we cannot replace it as in warranty.

Again, we are sorry for the unhappiness and thank you for your consideration.


Best regards.
Ryan
HTC
Hotline: 1800 238 7788
Service Hours: 8 am - 8 pm, Monday - Saturday (except Public Holidays)

Attn: Peter Chou, HTC CEO (god bless you)
 
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tircinc

Member
Nov 3, 2009
13
0
New Response From [ Ryan (SEA Support (Tech)) ]
Dear William,

Thank you for contacting HTC.

I have checked with the high level and they cannot accept the repair as in warranty. So I am sorry that if you want to repair it, you still need to pay.


Best Regards,
Ryan

this will be my 2nd and last android phone from HTC. I rather get motorola.
 

ragzy

Member
Feb 1, 2010
9
0
Halmstad
Sucks that HTC doesn't care.=/ Too bad the new covers doesn't come with new keys like in the good old days.

Keys that wear out in less than a couple of months kind of ruins the point with changeable covers.

There wouldn't be much point in repairing the keyboard either, since the quality is this bad, it'd just look the same in a couple of months.

I have never had a phone with that bad quality on the button, HTC must have been aware of this from the start, I mean, they must test the product before releasing it...

I wonder is there is something you can "coat" the keys with to strengthen them? That way so that other users could prevent this.

A good idea is to tell everyone with this problem to contact HTC with pictures of the issue. If enough people complain perhaps they will do something..
 

morfina

New member
Feb 26, 2009
2
0
SOLUTION

Sorry for my english, but i find it: repairhppda.com/keypad-for-htc-tattoo-p-2511.html

anyone know this people?