Be careful: My Xperia Theft Protection Problem

alone_in_dark · Jun 25, 2015

Every Sony user knows about "My Xperia" function of their Xperia Device. It's like the ‘Android Device Manager’,which helps to find,lock or wipe your device remotely if lost or stolen. But android devices can easily flashed. Sony devices can be flashed also. So, it does not work actually.

Here comes the best part from Sony.

Existing security solutions are usually a part of the Android operating system. This means, that by swapping the operating system the security feature or application is deleted.

My Xperia Theft protection is added to the bootloader of Xperia devices. The bootloader is needed to start the operating system of your device, and it is not part of the operating system itself. So if you delete the operating system, MXTP will stay active and your device will still be protected.

Which devices are supported?

Currently
• Xperia M4 Aqua
• Xperia C4
• Xperia Z4 Tablet

What will trigger it?

• Performing a master reset.
• Performing a software repair using PCC or B4M (or third party flash tools).
• Deleting the Google account used for enabling MXTP.
• Trying to disable MXTP in the settings and failing to provide the correct login credentials 5 times.
• Trying to delete MXTP or removing the administration rights of MXTP.
• Triggering Lockdown using MyXperia in a web browser (with the correct login credentials).

What happens in Lockdown?

• All running applications are stopped.
• You can no longer maximize the notification panel.
• Incoming calls are sent to voicemail (if available).
• Outgoing calls (except emergency calls) are blocked.
• The USB port will only be available for charging. It will not be possible for a PC or Mac to detect the device.

How to exit Lockdown?

If lockdown was triggered you can unlock your Xperia device by authenticate as the valid owner of the device by signing in to the Google account which was used to activate My Xperia with Mobile Data or Wifi

Tap Authenticate in the lockdown screen > Enter the login credentials you used for sighing up for MXTP and tap Sign in > Wait until your account is validated.

More Details can be found on : MXTP Thread

So, you can say that Sony is the most secured android phone now. But wait...

***Here comes the Worst part***

At the time of writing this review
A lot of M4 Aqua users reported that, after 3 days of activating "My Xperia", upon reboot, the phone entered into Lockdown mode automatically. After providing the correct ID and Password the phone failed to Authenticate and remained in Lockdown mode making the phone paperweight.

It maybe due to their software bug as the function is afresh and need more testing and time to be fully perfect.

But the worst part is that, if it enters into Lockdown, you won't be able to flash it with flashtool to make your phone working again. Only Sony Customer Care can fix it. And if there is no customer care around you, you are screwed.

So, keep looking in this thread if any new software is released with a fix before activating "My Xperia"... : MXTP Problem Thread

Be safe

Viveksans · Jun 28, 2015

Theft Protection workaround

I managed to reset phone using companion tool and after that my username and password was validated. Just don't try to put password if it says invalid password. Reset phone and then enter your password. .. Temporary workaround. Expect Sony to provide bug fix soon
I

STSarma · Jul 9, 2015

Viveksans said:
I managed to reset phone using companion tool and after that my username and password was validated. Just don't try to put password if it says invalid password. Reset phone and then enter your password. .. Temporary workaround. Expect Sony to provide bug fix soon
I

i bought this phone 2 weeks back. yesterday i swithed off my phone. after i switched on it i got struct with "Protected" interface.MXTP gave me the lockdown screen with the verify, wifi settings and emergency call options on it. So as I wanted to unlock my device i pressed the verify button and a log in screen for my google account appears. I use my google account on all kinds of different devices so I logged in. But here someting goes wrong.
When I typed in the username and password to verify it is my M4 it gave me a loading icon for 2 seconds and then it says "incorrect username and/or password" and my M4 stays locked. To double check if my password and username are correct i logged in to another adroid device and my laptop with no problems. So now I'm stuck with a brand new non working xperia M4.I have already tried to factory reset with sony pc companion.. but even after that the problem stands. in sony's website on a post the said that " as this MXTP is combined with boot loader even after factory reset the problem will remain".

as im from srilanka i dont even have a service center. helpless at all.. if anyone know the way to get rid off this please help me..

:crying::crying:

Aripex · Jul 9, 2015

STSarma said:
i bought this phone 2 weeks back. yesterday i swithed off my phone. after i switched on it i got struct with "Protected" interface.MXTP gave me the lockdown screen with the verify, wifi settings and emergency call options on it. So as I wanted to unlock my device i pressed the verify button and a log in screen for my google account appears. I use my google account on all kinds of different devices so I logged in. But here someting goes wrong.
When I typed in the username and password to verify it is my M4 it gave me a loading icon for 2 seconds and then it says "incorrect username and/or password" and my M4 stays locked. To double check if my password and username are correct i logged in to another adroid device and my laptop with no problems. So now I'm stuck with a brand new non working xperia M4.I have already tried to factory reset with sony pc companion.. but even after that the problem stands. in sony's website on a post the said that " as this MXTP is combined with boot loader even after factory reset the problem will remain". as im from srilanka i dont even have a service center. helpless at all.. if anyone know the way to get rid off this please help me..:crying::crying:

Try the steps here.

STSarma · Jul 9, 2015

Aripex said:
Try the steps

it didnt work for me

STSarma · Jul 10, 2015

as im new to the forum im unable to comment a link please google for "MXTP m4 aqua" in videos. there is my video about my phone problem. please help me..

alone_in_dark · Jul 17, 2015

STSarma said:
as im new to the forum im unable to comment a link please google for "MXTP m4 aqua" in videos. there is my video about my phone problem. please help me..

Have you fixed it? Read the sony forum link carefully that i have provided in the OP. There are several methods. Let us know if you have solved the issue.

STSarma · Jul 17, 2015

alone_in_dark said:
Have you fixed it? Read the sony forum link carefully that i have provided in the OP. There are several methods. Let us know if you have solved the issue.

5 days back I've given the phone from where i bought it. unfortunately they also clueless about this problem. they still searching for the solution. but yesterday i went to their service center they said they got another phone with same prob but when they give the user's google id and password the problem got solved. so what is the problem with my device?? im totally confused about it.

STSarma · Jul 17, 2015

So according this statement i can get unlocked my phone if i show the proof that im the user of the phone. so this is the last solution i have now. but the problem is sony india saying singer PLC is authorized deler but the website says metropolitan is the dealer so alot of problem to be solved in front of me

the first smart phone of my life for which i waited more than 2 years causing unexpected headaches to me,

alone_in_dark · Jul 17, 2015

STSarma said:
5 days back I've given the phone from where i bought it. unfortunately they also clueless about this problem. they still searching for the solution. but yesterday i went to their service center they said they got another phone with same prob but when they give the user's google id and password the problem got solved. so what is the problem with my device?? im totally confused about it.

Have you tried these steps?
1. Wipe from My xperia website
2. Repair with PC companion
3. Then try to authenticate again with you google id

leandrorolim · Jul 18, 2015

I had the same problem !!resolved after a full erase through google device manager and finally, after rebooting, login and account were accepted .
Resolved, however, I lost some data that I could not back up

kmpb17 · Aug 12, 2015

(

What if I didn't register any google accts in my phone. How can I authenticate it? Thanks. Pls help me.

lordgamma · Aug 19, 2015

kmpb17 said:
What if I didn't register any google accts in my phone. How can I authenticate it? Thanks. Pls help me.

Reflashing.

zuzulic · Aug 20, 2015

M4 aqua locked

Hello guys..I have a problem with my xperia m4 aqua.I forgot the password of my google account and now the phone is locked.Can anybody help me ?Is there any possibility to wipe all or flash another software? Cheers :cowboy:

rascayus · Aug 22, 2015

Ask for another password to google

El vive en la piña debajo del mar

Dr. Schneider · Aug 25, 2015

What a Fu***** Sh**

I have a Sony Xperia M4 Aqua dual sim and updated my android system yesterday up to lollipop. After this update the "my xperia theft protection" was automatically activated. I tried to log in with my gmail account and my password numerous times. I even tried to reboot the phone a couple of times. The password and gmail account were absolutely correct and I was able to log into my account on a PC without any problems. The "my xperia" app accessible via myxperia.sonymobile.com located my phone in the middle of nowhere and even deleting my data and reseting my phone did not work. The only fu***** thing that did work in the end was to repair and reset the phone via Sony PC Companion. How the fu** can you create such a fu****-up software? My Sony Xperia M4 Aqua was a piece of sh** and fu***** useless for a whole day until I figured out how to fix it and now all my personal data including pictures, videos and everything else is lost...... Thanks Sony! Big THANKS!

P.S: Sorry for all the stars! ****

rascayus · Aug 25, 2015

Are you connected to internet? You must be connected via wifi before introducing the google password

El vive en la piña debajo del mar

Dr. Schneider · Aug 26, 2015

Yes, of course I was connected to the internet. I even tried a couple of different WiFis just in case. All Wifi connections were fine, simply the MXTP function is totally ****ed. Well, customer service told me that I should send it in to Sony customer support (10 days). All my data would have been lost anyways. Data recovery would have to be payed by me. Well I suppose this is real customer service! :good:

freakk · Aug 27, 2015

Dr. Schneider said:
I have a Sony Xperia M4 Aqua dual sim and updated my android system yesterday up to lollipop. After this update the "my xperia theft protection" was automatically activated. I tried to log in with my gmail account and my password numerous times. I even tried to reboot the phone a couple of times. The password and gmail account were absolutely correct and I was able to log into my account on a PC without any problems. The "my xperia" app accessible via myxperia.sonymobile.com located my phone in the middle of nowhere and even deleting my data and reseting my phone did not work. The only fu***** thing that did work in the end was to repair and reset the phone via Sony PC Companion. How the fu** can you create such a fu****-up software? My Sony Xperia M4 Aqua was a piece of sh** and fu***** useless for a whole day until I figured out how to fix it and now all my personal data including pictures, videos and everything else is lost...... Thanks Sony! Big THANKS!

P.S: Sorry for all the stars! ****

For which version did you update to?

Juz0n · Aug 30, 2015

STSarma said:
i bought this phone 2 weeks back. yesterday i swithed off my phone. after i switched on it i got struct with "Protected" interface.MXTP gave me the lockdown screen with the verify, wifi settings and emergency call options on it. So as I wanted to unlock my device i pressed the verify button and a log in screen for my google account appears. I use my google account on all kinds of different devices so I logged in. But here someting goes wrong.
When I typed in the username and password to verify it is my M4 it gave me a loading icon for 2 seconds and then it says "incorrect username and/or password" and my M4 stays locked. To double check if my password and username are correct i logged in to another adroid device and my laptop with no problems. So now I'm stuck with a brand new non working xperia M4.I have already tried to factory reset with sony pc companion.. but even after that the problem stands. in sony's website on a post the said that " as this MXTP is combined with boot loader even after factory reset the problem will remain". as im from srilanka i dont even have a service center. helpless at all.. if anyone know the way to get rid off this please help me..:crying::crying:

It's a matter of authenticating My Xperia to Your Google Account. When you are in Google sign in page try to get help from the page by choosing "I know my user and password but I cannot sign in" after Google authenticate the program, you will be able to authenticate.

Hope this helps.

Be careful: My Xperia Theft Protection Problem

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