Android 3gig allowance Tmobile

al89nut · May 21, 2010

Can anyone help me find this on Tmobile's UK website (that the fair use allowance for android phones is 3 gig?)

I was one of those who bought from Mobile Phones Direct, found I had a 1 gig fair use allowance, phoned up Tmobile tech support and got it changed to 3 gig.

Anyway, just had my first bill and it was for £44! They told me I had no internet allowance.They admitted it was an error, then put me back on a 1gig allowance...

That led to my protests and so they then put me on Web and Walk plus for free, but I am concerned that in some way W&W will still prejudice my d/l speed.

While on the phone I tried to find the statement on their site about andriod phones to quote back to the sales staff but could not.

Anyone?

Aitese · May 21, 2010

Regular WnW: http://www.t-mobile.co.uk/services/uk/fairuse/#fup1

WnW Plus: http://www.t-mobile.co.uk/services/uk/fairuse/#fup11

al89nut · May 21, 2010

OK
Link #1 says (my bold):

"Pay monthly plans which include internet on your phone on an Android phone
You'll need internet coverage, check it at t-mobile.co.uk/streetcheck. Remember that you can only use your internet on your phone Booster in the UK and you can't use your phone as a modem or use web'n'walk Plus for peer to peer file sharing, or making internet phone calls. *Internet on your phone comes with a fair use policy of 3GB a month."

which is what I thought I had

Link#2 says
Mobile Broadband Plus
"You'll need a compatible laptop, an enabled device like a USB modem and mobile broadband coverage. You can check your coverage at t-mobile.co.uk/mobilebroadband, remember that you can't use your plan to make internet phone calls. This plan comes with a fair use policy of 3GB a month. We'll monitor how much you send and receive each calendar month so that we can protect our network for all our Mobile Broadband customers. If you use more than your fair use policy amount, we won't charge you any more, but we may restrict how you can use your plan, depending on how often you go over your amount and by how much."

which is what I've now got.

Good? Bad? No different? Especially the issue of speed.

Should I get back to them?

Edit

Speedtest says dl speed is 0.35mbps, upload .051mbps. Can't remember what it was before.

Aitese · May 21, 2010

My Speedtest results vary depending on where I am. At home I get at most 500kbps, but at the office I get 1800kbps. Seeing as I need internet when I'm NOT at home, that's fine with me as I have WiFi at home anyway.

So, you should check in different locations.

potter1984 · May 21, 2010

al89nut said:
OK
Link #1 says (my bold):

"Pay monthly plans which include internet on your phone on an Android phone
You'll need internet coverage, check it at t-mobile.co.uk/streetcheck. Remember that you can only use your internet on your phone Booster in the UK and you can't use your phone as a modem or use web'n'walk Plus for peer to peer file sharing, or making internet phone calls. *Internet on your phone comes with a fair use policy of 3GB a month."

which is what I thought I had

Link#2 says
Mobile Broadband Plus
"You'll need a compatible laptop, an enabled device like a USB modem and mobile broadband coverage. You can check your coverage at t-mobile.co.uk/mobilebroadband, remember that you can't use your plan to make internet phone calls. This plan comes with a fair use policy of 3GB a month. We'll monitor how much you send and receive each calendar month so that we can protect our network for all our Mobile Broadband customers. If you use more than your fair use policy amount, we won't charge you any more, but we may restrict how you can use your plan, depending on how often you go over your amount and by how much."

which is what I've now got.

Good? Bad? No different? Especially the issue of speed.

Should I get back to them?

Edit

Speedtest says dl speed is 0.35mbps, upload .051mbps. Can't remember what it was before.

I would read them the riot act!!

You are paying for a service for which you are not getting, you were not advised it would only be 1gig.

Push for the 3gig.

My last phone on T-mobile was G1, even that had 3gig webnwalk.

Just tell them their breaking their terms of agreement, and you should either be allowed what you should be paying for of they terminate the contract at their own cost.For breach of T&C's.

al89nut · May 21, 2010

Many hours on the phone later, calling agent after agent to get sense from them...

I have web and walk plus - which is the same as the 3gig allowance???????? - on my Desire.

Or at least the lady (in India) tells me.

I will believe it when I see it on MyTmobile.

And when the £44 is wiped.

And when the dl speed is not ****e.

Sigh.

imranbashir_uk · May 22, 2010

al89nut said:
Many hours on the phone later, calling agent after agent to get sense from them...

I have web and walk plus - which is the same as the 3gig allowance???????? - on my Desire.

Or at least the lady (in India) tells me.

I will believe it when I see it on MyTmobile.

And when the £44 is wiped.

And when the dl speed is not ****e.

Sigh.

Web n Walk plus is the correct addition for android devices. Web n Walk standard only gives you 1GB allowance and your download speed is restricted. Web n Walk plus gives you 3GB allowance and un-restricts your download speed.

Use the free speedtest.net app from android market to test your speed. If it has been activated, turn off your phone for 5 mins turn it on. It can take up to 24 hours for your download speed to sync up and get faster.

What they do is add Web n Walk plus to your account and then apply a monthly loyalty discount equal to the same amount.

Your download speed will vary depending on the usage on the cell site your connected to and your signal strength.

The download speed on a good day can easily exceed 2000kbps or 2 Mbps.

http://www.t-mobile.co.uk/services/uk/fairuse/

is the link and you can navigate to it by going to the T-Mobile UK home page, then click on the ‘Services’ tab along the top, then click on the ‘Internet & mobile broadband’ link on the left hand side, then click on the ‘Web’n’walk the legal stuff >’ link at the bottom of the page.

Hope this helps...

al89nut · May 22, 2010

Thank you - speed test now shows 1400 kps. This is what it showed before they messed me around, but I was paying for it! Here's hoping.

foxmeister · May 22, 2010

I rather suspect that your problem is more to do with MobilePhonesDirect giving T-Mobile duff information than T-Mobile itself.

A friend of mine had real problems getting MPD to correctly provision data on their account.

Regards,

Dave

Arbk · May 22, 2010

foxmeister said:
I rather suspect that your problem is more to do with MobilePhonesDirect giving T-Mobile duff information than T-Mobile itself.

Every chance, I've read of Desires sold by MPD registered with T-Mob as Nokia's

al89nut · May 22, 2010

Mine was registered as a Nokia when I first got the allowance raised from 1gb to 3gb in April. My problem was that a month later they promptly sent me a bill for the internet use, then when I protested, they waived the bill, but changed me to 1gb unlimited. The online staff have no idea of the 3gb allowance for android phones out there in a call centre somewhere East. I was directing the lady to the particular TMob UK webpage for ages.

imranbashir_uk · May 22, 2010

Yeah the call centre is in the east, but hey none of the other networks are any better. Just stay calm and guide them slowly through it, they get there in the end!

At 1400 kbps your on HSDPA unrestricted, so as long as you don’t get charged your fine...

dwj · May 23, 2010

I have had a 30 day rolling sim only contract with t-mobile. I thought that was sorted with unlimited web & walk but they didnt tell me there was a speed restriction on it. The full speed w&w plus is only availalable on 12 month contracts they tell me so I cant even change it. Fed up trying to talk to them so off to O2 now I think.

imranbashir_uk · May 23, 2010

O2 is full of iphone users, so their network seems to be really full, dropped calls and restricted 3G, so im not sure if you will be any better with them.

Good luck though!

REwulf · May 23, 2010

dwj said:
I have had a 30 day rolling sim only contract with t-mobile. I thought that was sorted with unlimited web & walk but they didnt tell me there was a speed restriction on it. The full speed w&w plus is only availalable on 12 month contracts they tell me so I cant even change it. Fed up trying to talk to them so off to O2 now I think.

Persevere ,talk to technical assistance,no one else !
Took me about a week to convince them,but got there in the end.

Barthanes · Jun 1, 2010

I tried to get my internet allowance changed from 1GB to 3GB today as i've just received my phone today from MPD.

However i was told they can't change anything until the first bill is through and paid for?

Anyone else encountered that?

brummiesteven · Jun 1, 2010

If you ask to get transferred to sales or technical support then they are UK based, make sense of what you're saying and will help you if you explain that you're getting nowhere with the call centre people.

huwwatkins · Jun 1, 2010

I went straight through to tech support and told them I should have 3gb as per the website. They changed it there and then and let me use my internet booster for somthing else. Lets hope it sticks. I got a confirmation txt for my new booster but not web and walk +

herghost · Jun 1, 2010

I had the same problem from mobiles.co.uk

I got it changed and used my addon as internet as well, so should get 4gb really!

Barthanes · Jun 1, 2010

herghost said:
I had the same problem from mobiles.co.uk

I got it changed and used my addon as internet as well, so should get 4gb really!

Was this straight away or did you have to wait a couple days until your bill came through?

Android 3gig allowance Tmobile

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